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Privacy Policy

At CharterBusCT, we prioritize the privacy and security of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you utilize our charter services, corporate shuttle networks, and online booking platform.

By using our website, CharterBusCT.com, and our services, you consent to the data collection and operational practices described in this policy.

2. Information We Collect

To provide seamless ground logistics and accurate booking manifests across Connecticut and nearby states, we collect various types of information:

Personal Information

  • Contact Information: Name, corporate point of contact, email address, phone number, and physical billing/mailing address.

  • Identification Information: Driver’s license number, passport details, or other identification documents if explicitly required for specific contract security clearance or interstate compliance.

Payment Information

  • Credit card details, bank account info for ACH transfers, and billing addresses necessary to securely process deposits and final reservation payments.

Booking & Travel Itinerary Information

  • Details of your travel reservations, including exact pickup locations, drop-off destinations, intermediate stops, trip dates, time buffers, flight numbers for airport transfers, and total passenger headcounts.

Usage and Technical Information

  • Information detailing how you interact with CharterBusCT.com, which may include your IP address, browser type, device information, access times, and cookies tracking navigation on our landing pages.

3. How We Use Your Information

We process and utilize the collected data to ensure operational precision and absolute reliability across our transit network:

  • Service Delivery: To manage your reservations, process trip manifests, optimize travel routes, and dispatch our drivers and vehicles exactly according to your itinerary.

  • Communication: To send you automated trip confirmations, real-time dispatch updates, invoice summaries, and essential service-related notifications.

  • Payment Processing: To process billing securely, manage standard reservation deposits, and prevent fraudulent transactions.

  • Customer Support: To address inquiries, update active manifests, and provide dedicated assistance through our 24/7 logistics desk.

  • Service Improvement: To analyze user metrics, track page performance, and continuously optimize our website functionality and programmatic features.

  • Marketing and Promotions: To keep you informed about specialized vehicle packages, seasonal corporate discounts, or special group travel offers, unless you choose to opt out.

4. Information Sharing and Disclosure

We respect your personal data. We do not sell, trade, rent, or lease your personal information to outside third parties. Information is shared only under the following strictly defined conditions:

  • Trusted Service Providers: We may share limited data with secure third-party service providers who assist in our business infrastructure, such as premium payment processors, secure IT management platforms, and emergency roadside fleet networks.

  • Legal Requirements: We may disclose your data if strictly mandated by state, local, or federal law, or in response to valid legal requests by public authorities (such as a court order or DOT regulatory compliance audit).

  • Business Transfers: In the event of a corporate merger, acquisition, restructuring, or the sale of company assets, your information may be safely transferred to the succeeding entity.

5. Data Security

We implement rigorous administrative, physical, and technological security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our platform utilizes industry-standard encryption, Secure Socket Layer (SSL) technology for all payment data entry, and regular security reviews to maintain an impenetrable booking environment on CharterBusCT.com.

6. Your Rights & Choices 

You hold complete control over your personal data:

  • Access and Correction: You have the right to request access to the personal information we hold about you and request instant corrections if the data is inaccurate or incomplete.

  • Deletion Requests: You can request the permanent deletion of your personal information from our active databases, subject to any binding legal, financial record-keeping, or contractual retention restrictions.

  • Opt-Out Choices: You can opt out of receiving promotional emails or seasonal marketing updates at any time by following the “unsubscribe” instructions built into our emails or by contacting our office directly.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to align with shifting technological protocols, federal privacy standards, or fleet compliance laws. Any adjustments will be immediately updated on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we safeguard your information.

8. Contact Us

If you have any questions, compliance concerns, or data update requests regarding this Privacy Policy or our operational data practices, please contact us:

  • Company Name: CharterBusCT

  • Website: CharterBusCT.com

  • Email Support: info@charterbusct.com

  • Phone Contact: +1 (207) 613-1516

  • Availability: Available 24/7/365